RETURN AND REFUND POLICY

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Items can be returned for a full refund if you contact us within 30 calendar days of receiving your item**

** Provided that the item is returned undamaged and in the same condition that it was received in. Items should be returned as they were originally packaged and be only subjected to normal use (for evaluation purposes).

If you would prefer to exchange your item, you can do so for up to 30 days of receiving your item **

• Items special-ordered at a customer's request may be returned at the manager's discretion only.
• Any items that have been modified are non-refundable
• We reserve the right to offer only a partial refund if the goods you are returning have been damaged, devalued, or used otherwise in accordance with what would be deemed reasonable, normal use, or do not include all original content/ packaging.
• The return period starts from the date your order is originally received.

Please note, that unless your item is faulty, you will be liable for any delivery costs associated with your return/exchange. These costs will vary, but typically, the cost of a courier collecting goods from your door to return to us will cost £4 per parcel, provided you are situated in the UK. This may cost significantly more for very heavy, bulky items or for overseas returns. Any requests to rebook a collection after any failed attempts, due to not being available at the time of collection, will result in an additional collection service fee.

You are more than welcome to send the item back using your own delivery method (preferably a tracked, insured postal or courier service) but we urge you to contact us so we can provide you with the relevant returns documentation.  

We cannot refund any additional charges that you opt to pay to get a premium delivery service at the point of ordering (e.g. Saturday delivery).

If for any reason the parcel is refused by the recipient or returned to us by the courier due to several failed delivery attempts, please keep in mind that there will be a £4 recall fee applicable. This only applies to UK-based customers, for international customers the fee will vary so please contact us before refusing delivery of any parcel. 

There will also be a redelivery fee applicable if you would like us to re-dispatch the goods after they have been returned to us by the courier. Please contact us for more information. 

The fastest way to arrange a return is to bring the item to our Stoke-on-Trent workshop. Refunds and exchanges will be processed within 3 calendar days of us receiving your returned item(s).Items can be returned for a full refund if you contact us within 30 calendar days of receiving your item**

** Provided that the item is returned undamaged and in the same condition that it was received in. Items should be returned as they were originally packaged and be only subjected to normal use (for evaluation purposes).

If you would prefer to exchange your item, you can do so for up to 30 days of receiving your item **